Your customers are changing faster than ever before. In the past, you were compared to your competitors. Now your customers compare you to everyone they do business with - including innovation powerhouses like Uber, Amazon, Netflix, Airbnb and Tesla.

Join us as we discuss:

• the dirty little secret your customers don't want you to know (that they are judging you based on their experience with other brands)
• ice-cream surprise (who knew Alexa could take orders from a pint-sized dictator?)
• customer frustration detection (a way to maximize your customer experience and simplify)

Bite-Sized Delight from the Episode:

• Expand your competitive set beyond your direct competitors.
• Why gaining valuable insight into customer's habits and behaviors means playing with the fun tools and devices they use at home.
• Check in on any systems you've previously automated to make sure they are still functioning as well as they could and should.

Are You Looking for Things We Referenced?

• Are Your Customers Cheating On You? http://bit.ly/2y4c0qt - by Shep Hyken
• Three Ways Companies Can Simplify Customer Service and Make People Happier http://tek.io/2y5Ps90 - by Mary Shacklett
• Digital Transformation: The Three Areas of Customer Experience to Invest in Right Now http://www.oracle.com/connectedCX - from our friends at Oracle CX Cloud - thanks for sponsoring the show!
• Gino's Chicago Style Pizza: https://Gino's.com/

Get more resources and the full show notes at http://ExperienceThisShow.com. See you next week!