We talk about what service-based micro businesses can learn from the planning that goes into putting on a show at an entertainment venue. We focus on the ‘experience’ of engaging and holding an audience’s attention and moving them through the journey.

To help me unpack this topic, I’ve invited David Ventura to join me. David is a Key Account Management specialist who spends his time sharing the virtues and depths on relationship management (with fellow team members, suppliers, partners and clients).

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𝗚𝗨𝗘𝗦𝗧 𝗕𝗜𝗢:

David is an author and consultant specialising in Key Account Management and is a psycho-dynamic executive coach supporting driven chief execs seeking to enhance their personal and commercial relationships.

He has worked across telecoms, security and hospitality sectors and is especially fond of his time spent in the entertainment industry. He spends his time sharing the virtues of building profitable partnership-based relationships through active listening, flexible thinking and planning key emotive moments into experience journeys.

𝗦𝗛𝗘𝗟𝗟𝗘𝗬 𝗥𝗢̈𝗦𝗧𝗟𝗨𝗡𝗗 𝗕𝗜𝗢:

Shelley is a systems-led brand strategist working with knowledge experts…those who teach, educate, consult, advise or mentor others. Her specialism is in value propositions, the product eco-system sitting inside brand strategies.

South African born and British-grown, Shelley has worked with 150+ brands across 30+ industries through her consultancy and agency work, and spends the majority of her time running her group programme, teaching micro businesses how to transform their expertise into a moment-building brand machines.