A lot of apologies make things worse because they turn into explanations, excuses, or a debate about intent. In this episode, you’ll learn how to apologize without getting defensive so the other person actually feels heard and the relationship can repair.

We break down the difference between impact and intent, why “I’m sorry, but…” kills trust, and a simple order that works: acknowledge impact, own your part, offer repair, then add context only if it still matters.