Customer loyalty is most vulnerable when they are being transitioned from sales to management/maintenance. Keep your customers happy here and you'll earn their business for years to come. So don't pull a CX bait-and-switch by fumbling the handoff!

Bite-Sized Delight from the Episode:

• How alternative swear words can cut the tension and keep your brand human during tough situations.
• Why going above and beyond will always pay off when it comes to customer loyalty.
• The transition from sales to customer retention sets the tone for your relationship... handle them with care!

Are You Looking for Things We Referenced?

• Reach for these words when #@$&! won't do by Eric Zorn
• Customer Service Reminder: Don't Drop The Ball On The Handoffs by Micah Solomon

Get more resources and the full show notes at http://ExperienceThisShow.com. See you next week!