Make sure your remarkable customer experience is memorable for the right reasons, whether you're running a diner or an insurance company.

Bite-Sized Delight From the Episode:

• Customer demand for personalized products and experiences is increasing, and customer experience designers must be ready.
• Make sure your customer experience is remarkable for the right reasons—not, for instance, because orders get fumbled.
• Heavily siloed departments make for poor, inconsistent customer interactions.

Are You Looking for Things We Referenced?

• "Nike made me a pair of custom sneakers in 46 minutes"
• 4 basic health insurance terms 96% of Americans don't understand
• Digital Transformation: 3 Areas of Customer Experience to Invest in Right Now

Get more resources and the full show notes at http://ExperienceThisShow.com. See you next week!