In the midst of a media acquisition war, Netflix and Paramount engage in a battle for dominance. The podcast delves into the deal structure, customer experience strategy, financial implications, regulatory concerns, and the impact of a UX monopoly on art and culture.Takeaways<ul><li>Netflix vs Paramount</li><li>Customer Experience Strategy</li></ul>

In the midst of a media acquisition war, Netflix and Paramount engage in a battle for dominance. The podcast delves into the deal structure, customer experience strategy, financial implications, regulatory concerns, and the impact of a UX monopoly on art and culture. TakeawaysNetflix vs ParamountCustomer Experience Strategy

EP01 - Netflix Didn’t Buy Content. They Bought a Failed Customer Experience.

Customer-driven strategy is core for all businesses but it seems we have forgotten that in the age of investor interests. This podcast is for us to bring us closer to customer/user experiences that engage, delight and make their lives easier and what does it take to operationalize such a strategy. Profits will follow.#cx #customerexperience #servicedesign #customerengagement #strategy #userexperience #digitaltransformation #businessexcellence #ai #designAbout the Author:I am a Customer Experience Strategist and author of the upcoming book on CX Strategy. I help organizations turn user experience into their primary engine for growth. Follow me for more insights on the intersection of design and business strategy.Connect with me on <a rel="noopener noreferrer nofollow" href="https://www.linkedin.com/in/hiteshbagai/" target="_blank">LinkedIn</a>Ideas, Comments and Suggestions on hitesh.bagai@gmail.com

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Customer-driven strategy is core for all businesses but it seems we have forgotten that in the age of investor interests. This podcast is for us to bring us closer to customer/user experiences that engage, delight and make their lives easier and what does it take to operationalize such a strategy. Profits will follow. #cx #customerexperience #servicedesign #customerengagement #strategy #userexperience #digitaltransformation #businessexcellence #ai #design About the Author: I am a Customer Experience Strategist and author of the upcoming book on CX Strategy. I help organizations turn user experience into their primary engine for growth. Follow me for more insights on the intersection of design and business strategy. Connect with me on LinkedIn Ideas, Comments and Suggestions on hitesh.bagai@gmail.com

Customer-driven strategy is core for all businesses but it seems we have forgotten that in the age of investor interests. This podcast is for us to bring us closer to customer/user experiences that engage, delight and make their lives easier and what does it take to operationalize such a strategy. Profits will follow.#cx #customerexperience #servicedesign #customerengagement #strategy #userexperience #digitaltransformation #businessexcellence #ai #designAbout the Author:I am a Customer Experience Strategist and author of the upcoming book on CX Strategy. I help organizations turn user experience into their primary engine for growth. Follow me for more insights on the intersection of design and business strategy.Connect with me on <a href="https://www.linkedin.com/in/hiteshbagai/" rel="noopener noreferrer">LinkedIn</a>Ideas, Comments and Suggestions on hitesh.bagai@gmail.com

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EP01 - Netflix Didn’t Buy Content. They Bought a Failed Customer Experience.

EP01 - Netflix Didn’t Buy Content. They Bought a Failed Customer Experience.