Bite-Sized Delight From the Episode:

• Encouraging employees to walk a mile in customers' shoes can only make your customer experience better.
• Shockingly few business owners prioritize building customer relationships.
• Often, it's the tiny details that elevate a customer experience from lackluster to luxurious.

Are You Looking for Things We Referenced?

• Why Hyatt Designed Its New Headquarters To Feel Like Its Hotels
• Sleepless Over Customer Experience: Small Business Leaders Top Sales and Service Concerns and How to Fix Them
• Digital Transformation: 3 Areas of Customer Experience to Invest in Right Now

Get more resources and the full show notes at http://ExperienceThisShow.com. See you next week!