We look at everything that goes into providing an exceptional customer experience, from making a positive impact when your customers contact support to the crucial element of face time with customers for each member of your organization.

Bite-Sized Delight From the Episode:

• All employees can benefit from dealing with customers.
• Be clear about what you can and can't do and manage expectations.
• Your customer experience is being compared to everyone, not just companies in your industry.

Are You Looking for Things We Referenced?

• Episode 9 - How Restaurants, Health Insurers, and Nike Make Remarkable Experiences
• Network Health Wisconsin on Twitter
• The Outsized Impact of Invisible Service Providers
• Understanding Health Insurance
• The 5 9 Customer Service Index

Get more resources and the full show notes at http://ExperienceThisShow.com. See you next week!