Bite-Sized Delight From the Episode:

• When you create a new customer experience, somebody needs to try it out and see if it's easy for your customers.
• Great customer service goes hand-in-hand with corporate culture.
• Experiential marketing helps customers understand your value by trying it for themselves.

Are You Looking for Things We Referenced?

• Toister Performance Solutions
• The Service Culture Handbook
• Sleepless Over Customer Experience: Small Business Leaders Top Sales and Service Concerns and How to Fix Them

Get more resources and the full show notes at http://ExperienceThisShow.com. See you next week!