We welcome back Onswitch CEO ALISON LAMBERT who has spent the past two decades in the veterinary consumer marketplace.
So what, in 2024, is "the client experience"? What are the consequences if its ignored? What are the benefits of getting it "spot on"? 
This episode is packed full of practical advice - enjoy!

We welcome back Onswitch CEO ALISON LAMBERT who has spent the past two decades in the veterinary consumer marketplace. So what, in 2024, is "the client experience"? What are the consequences if its ignored? What are the benefits of getting it "spot on"? This episode is packed full of practical advice - enjoy!

Ep017 - Caring for Clients - Alison Lambert - Onswitch

Welcome to FIVP Practice Matters - fostering collaboration, sparking insightful discussions and celebrating the ingenuity thriving within independent veterinary practices. With a new episode every fortnight (plus bonus episodes), it’s the perfect companion for a walk with your dog or on the commute to work!
We'll aim to amplify the voices and experiences from the front line of independent veterinary care as well as meeting guests from the veterinary world and beyond, delving into topics that will resonate with the whole team.

Why not send us a voice note via WhatsApp to 07709 836 865 now!

Business

Non-Profit

Welcome to FIVP Practice Matters - fostering collaboration, sparking insightful discussions and celebrating the ingenuity thriving within independent veterinary practices. With a new episode every fortnight (plus bonus episodes), it’s the perfect companion for a walk with your dog or on the commute to work! We'll aim to amplify the voices and experiences from the front line of independent veterinary care as well as meeting guests from the veterinary world and beyond, delving into topics that will resonate with the whole team. Why not send us a voice note via WhatsApp to 07709 836 865 now!

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Ep017 - Caring for Clients - Alison Lambert - Onswitch

Ep017 - Caring for Clients - Alison Lambert - Onswitch