Daniel's guest, Dr. Mark Goulston is a thought leader, hostage negotiator, speaker, author and all things in between. Dr. Goulston has an ability to listen to other people from their inside out. While he is not religious, he knows he is guided by angels. Dr. Goulston's goal is to heal the world one conversation at a time. He shares the four qualities of the best leaders, the four steps to creating 'Gotta Have It' and his five steps to an unsolicited apology. He stresses the importance of communication, understanding and influence.

 

Key Takeaways:

[1:02] Why did Dr. Goulston choose the path of the most resistance?

[6:30] An angel unlocks Dr. Goulston's hopelessness.

[9:00] Looking through the eyes of a suicidal patient, Dr. Goulston saw the dark night of the soul.

[15:51] The Magical Paradox is influential and people need to be influenced. 

[24:44] A raw and real experience, Daniel uses the 5 steps of an unsolicited apology.

[42:27] You can't ask someone if they have been burned before and then burn them.

[49:36] The four qualities of the best leader - being unflappable, being present, being knowledgeable and being wise.

[53:53] The four steps to creating 'Gotta Have It'.

[1:01:25] How to find out more about Dr. Goulston and his hacks.

 

Mentioned in This Episode:

Mark Goulston

The Goulston Group

Heartfelt Leadership

The POP Protocol

Just Listen by Mark Goulston

Talking to Crazy by Mark Goulston

To Improve Collaboration, Try an Olive Branch on Steroids by Mark Goulston

ExecuNet