Experience This!

EP025: Confusing, Training, and Tripping!


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Why technology is never as easy as it should be, how a commuter train line uses a simple piece of paper to change your workday, and one man's journey across all 50 states.

Bite-Sized Delights From the Episode:
  • What you can learn from one commuter train line about anticipating your customer's needs.
  • Why listening to customers is more vital than ever as technology gets more and more complicated.
  • Chris Strub's journey volunteering in 50 states over 100 days.
  • What you can learn about customer experience from Star Wars.
Are You Looking for Things We Referenced?
  • "Everything is too complicated" by Nilay Patel
  • 50 States, 100 Days by Chris Strub
  • "3 Things Star Wars Teaches Us About Customer Experience" on Smarter CX
  • Smarter CX by Oracle

Get more resources and the full show notes at http://ExperienceThisShow.com. See you next week!

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Experience This!By Joey Coleman and Dan Gingiss

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