The question you need to ask yourself to test your customer experience, the greatest hits of retail failures, and the highs and lows of the retail experience.

Bite-Sized Delight From the Episode:

• The one question you need to ask to test your customer experience.
• The wall of shame for the retail experience.
• The best and worst of shopping at retail stores.
• Retail trends for 2018 that you can't afford to miss.

Are You Looking for Things We Referenced?

• Would You Do That to Your Mother by Jeanne Bliss
• Make Mom Proud
• #retailfail on Twitter
• "6 Hot Retail Trends in 2018" on SmarterCX
• Smarter CX by Oracle
• The Oracle CX Assessment Tool

Get more resources and the full show notes at http://ExperienceThisShow.com. See you next week!