How one company lets you use snail mail to create surprise and delight for your customers, the little things that can make a big impact on the experience, and what blockchain means for the future of CX.

Bite-Sized Delight From the Episode:

• Why attention to the little things are what create surprise and delight for your customers.
• A company that gives you the chance to use mementos to make a lasting impression.
• Blockchain and the future of CX.
• Why the customer experience glass is half full for some CX leaders, and half empty for others.

Are You Looking for Things We Referenced?

• "3 Ways to Stand Out From All the Other Salespeople" by Dan Gingiss
• "How Blockchain Could Transform the Customer Experience" by Kaye Chapman
• "Are All Modern CX Leaders Skeptics?" on SmarterCX
• Smarter CX by Oracle