We follow Joey around for a great day of customer experience, including a visit to Bed Bath & Beyond that gave him new hope for the retail experience, a doctor's visit that was actually fun, and a wonderful dinner with great presentation.

Bite-Sized Delight From the Episode:

• How Bed Bath and Beyond provided a great retail experience.
• A visit to the doctor's office that was actually fun.
• Creating a storytelling-worthy experience, one piece of sashimi at a time.
• The relationship between the retail experience and the online experience.

Are You Looking for Things We Referenced?

• Neil Pasricha's Institute of Global Happiness
• 3 Ways Your Shoppers Have Changed, and How to Keep Up in a Digital Age by Oracle
• Smarter CX by Oracle
• Oracle CX Performance Assessment

Get more resources and the full show notes at http://ExperienceThisShow.com. See you next week!