The shift in CX towards a living brand experience, the ins and outs of real estate listings, and why the last day of a customer's experience is as important as their first day.

Bite-Sized Delight From the Episode:

• How to create a living brand experience.
• Improving the real estate experience.
• Why your customers' last day with your business is just as important as their first day.
• The reason that customer expectations continue to rise.

Are You Looking for Things We Referenced?

• "Inside The Living Brand Experience" by Tali Krakowsky and Jorge Aguilar
• "3 Ways Your Retail Shoppers Have Changed and How to Keep Up in the Digital Age" from Smarter CX
• Smarter CX by Oracle
• Oracle CX Performance Assessment

Get more resources and the full show notes at http://ExperienceThisShow.com. See you next week!