The best way to get and respond to customer reviews, unexpected customer experiences when your car breaks down on a road trip, and a look at the good and the bad aspects of moving.

Bite-Sized Delight From the Episode:

• How to handle customer reviews like a pro.
• A road trip horror story turns into a remarkable customer experience.
• The highs and lows of moving.
• Why there's room for growth in B2B digital buying channels.

Are You Looking for Things We Referenced?

• How to Use Reviews to Turn Your Clients' Local Searchers Into Customers
• The Next Generation of B2B Purchasing: Millennials, Marketplaces, and Digital Buying Preferences
• Smarter CX by Oracle
• Oracle CX Performance Assessment

Get more resources and the full show notes at http://ExperienceThisShow.com. See you next week!