Create more impact with your data by asking the right questions to realise opportunities & operationalize outcomes for your customer success.In this podcast, Nick Mehta, CEO of Gainsight discusses the evolution of customer success in SaaS. He talks about how this is impacted by data, while taking a human-first approach to business. Nick philosophizes the best practices for interpreting data so that you can get the most out of your data in 3 key steps.