Enjoy the "Christmas carol" versions of a call center agent best practices, the downside of a new website, the value of customers, the importance of keeping customers, the impending arrival of AI bots, twelve things to fix in the new year, and a holiday wish for listeners of the show. Bite-Sized Delight From the Episode: • Randy the Call Center Agent (Rudolph the Red Nosed Reindeer) • Navigating Your New Homepage (Winter Wonderland) • Customers! (Jingle Bells) • Keep the Customers (Deck the Halls) • AI Bots are Comin' to Town (Santa Claus is Comin' to Town) • The Twelve Fixes for the New Year (Twelve Days of Christmas) • We Thank You for Always Listening (We Wish You a Merry Christmas) Are You Looking for Things We Referenced? • "Twelve Days of Christmas" – Straight No Chaser

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