Learn about implementing ancient wisdom into your employee and customer training efforts, taking a painful process and making it enjoyable every step of the way, and using iconic talk triggers to conveniently enhance your customer experience. Bite-Sized Delight From the Episode: • How tribal teachings around observation, story-telling, and gamification provide insight about effective training. • How removing obstacles can enhance your customers' enjoyment and ease of use. • How three fantastic new books can augment your customer experience knowledge. Are You Looking for Things We Referenced? • Learning Like Tribes: Three Methods that Apply Today - by Janice Eusebio at Sitel Group

• Talk Triggers: The Complete Guide to Creating Customers with Word of Mouth - by Jay Baer and Daniel Lemin

• Iconic: How Organizations and Leaders Attain, Sustain, and Regain the Ultimate Level of Distinction - by Scott McKain

• The Convenience Revolution: How to Deliver a Customer Service Experience that Disrupts the Competition and Creates Fierce Loyalty - by Shep Hyken

Get more resources and the full show notes at http://ExperienceThisShow.com. See you next week!