Learn about a coffee shop without any people in it, a bank advertisement without understandable words in it, and what we love and can't stand about that one device with so many cool things in it! Bite-Sized Delight From the Episode: • How to stand out from the competition with robotic and technological enhancements. • How to avoid customer confusion by using understandable language. • What we can learn from smartphones when thinking about our own product/service development. Are You Looking for Things We Referenced? • Cafe X • 2018 U.S. Banking Clarity Report - by Visible Thread

Get more resources and the full show notes at http://ExperienceThisShow.com. See you next week!