Learn how to identify customer sentiment using more than just words, why asking for feedback shouldn't annoy customers, and how a new store operates without cashiers.

Bite-Sized Delight From the Episode: • How to analyze emojis to determine customer sentiment. • What types of questions you DON'T want to ask your customers. • How Amazon's Go Store in changing the convenience store experience. Are You Looking for Things We Referenced? • Amazon Go Store

Get more resources and the full show notes at http://ExperienceThisShow.com. See you next week!