Learn the key takeaways from a designer of colored bricks, how behind the scenes activity can support your customer-facing activity, and how the art inside the front door can set the tone for a stay.

Bite-Sized Delight From the Episode: • Every step of the journey (even before and after they interact with you) is relevant to the customer's experience. • How delegation can help you deliver remarkable experiences in each interaction. • How art and aesthetics can establish first impressions for your customers. Are You Looking for Things We Referenced? • Five Things I Learnt as a Designer at LEGO by Johnny Makes

• BELAY Solutions

• Caesars Palace Las Vegas

• 1 Hotel South Beach

Get more resources and the full show notes at http://ExperienceThisShow.com. See you next week!