In this episode we will discuss engagement management and the vital importance - if done well - of this role for successful delivery.

We will dispel the myth that account management and client servicing is just about ‘saying yes’ and ‘wine and dine’. We will explain why ‘thick skin’ and empathy helps with the role, and that the most important skills an engagement manager can have are to be relaxed in the face of pressure and the ability quickly switch context.