In this episode of Behind the Big Desk, we sit down with aviation enthusiast Dean Mitchell to trace his lifelong passion for flight, from childhood plane-spotting to his current role shaping airline operations and explore how his knack for genuine relationship building has fueled every career milestone. Dean shares real-world stories of partnerships that unlocked new opportunities and underscores why trust and collaboration are indispensable in aviation. We also dive into his unwavering commitment to accessible travel, examining the mobility, sensory, and cognitive barriers still facing passengers and spotlighting the innovative approach he’s leading to make air travel truly inclusive for everyone.