The conversation explores the shift from human-centered design to agentic commerce in 2026, emphasizing the impact of AI agents on user interfaces and the new rules for design and customer experience.Takeaways<ul><li>Agentic commerce is the new baseline in 2026</li><li>Designing for logic and trust is crucial in the agentic world</li></ul>

The conversation explores the shift from human-centered design to agentic commerce in 2026, emphasizing the impact of AI agents on user interfaces and the new rules for design and customer experience. TakeawaysAgentic commerce is the new baseline in 2026Designing for logic and trust is crucial in the agentic world

EP09 - The Invisible Handshake

Customer-driven strategy is core for all businesses but it seems we have forgotten that in the age of investor interests. This podcast is for us to bring us closer to customer/user experiences that engage, delight and make their lives easier and what does it take to operationalize such a strategy. Profits will follow.#cx #customerexperience #servicedesign #customerengagement #strategy #userexperience #digitaltransformation #businessexcellence #ai #designAbout the Author:I am a Customer Experience Strategist and author of the upcoming book on CX Strategy. I help organizations turn user experience into their primary engine for growth. Follow me for more insights on the intersection of design and business strategy.Connect with me on <a rel="noopener noreferrer nofollow" href="https://www.linkedin.com/in/hiteshbagai/" target="_blank">LinkedIn</a>Ideas, Comments and Suggestions on hitesh.bagai@gmail.com

Business

Management

Customer-driven strategy is core for all businesses but it seems we have forgotten that in the age of investor interests. This podcast is for us to bring us closer to customer/user experiences that engage, delight and make their lives easier and what does it take to operationalize such a strategy. Profits will follow. #cx #customerexperience #servicedesign #customerengagement #strategy #userexperience #digitaltransformation #businessexcellence #ai #design About the Author: I am a Customer Experience Strategist and author of the upcoming book on CX Strategy. I help organizations turn user experience into their primary engine for growth. Follow me for more insights on the intersection of design and business strategy. Connect with me on LinkedIn Ideas, Comments and Suggestions on hitesh.bagai@gmail.com

Customer-driven strategy is core for all businesses but it seems we have forgotten that in the age of investor interests. This podcast is for us to bring us closer to customer/user experiences that engage, delight and make their lives easier and what does it take to operationalize such a strategy. Profits will follow.#cx #customerexperience #servicedesign #customerengagement #strategy #userexperience #digitaltransformation #businessexcellence #ai #designAbout the Author:I am a Customer Experience Strategist and author of the upcoming book on CX Strategy. I help organizations turn user experience into their primary engine for growth. Follow me for more insights on the intersection of design and business strategy.Connect with me on <a href="https://www.linkedin.com/in/hiteshbagai/" rel="noopener noreferrer">LinkedIn</a>Ideas, Comments and Suggestions on hitesh.bagai@gmail.com

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EP09 - The Invisible Handshake

EP09 - The Invisible Handshake