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EP09 Voice Design (aka Conversation Design)

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Alex Castrounis and Kim Harvey, a voice designer at Google, discuss the field of voice design (aka conversation design). Topics discussed include:


  • Current state of the voice design field

  • Speech parsing and the goal of understanding

  • The phrasing of questions and responses

  • Conversation error handling

  • Human assumptions and expectations around machine personas

  • The hype vs reality of assistants

  • The potential impacts of AI on voice design

  • The combination of linguistics and design principles to better understand how conversations work

    • ...more
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    Pod as a ServiceBy InnoArchiTech
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