Brian Balfour is the founder and CEO of Reforge, previously VP of Growth at HubSpot. Today on <a href='https://www.churn.fm'>CHURN.FM</a> we discussed his thoughts on why retention is the one metric that rules them all, why churn is the silent killer, and what metrics you should be tracking.Churn FM is sponsored by <a href="https://try.vitally.io/churnfm-newsletter-airpods/?utm_source=paid_affiliate&utm_medium=podcast&utm_campaign=churnfm_podcast">Vitally</a>, the all-in-one Customer Success Platform.

Brian Balfour is the founder and CEO of Reforge, previously VP of Growth at HubSpot. Today on CHURN.FM we discussed his thoughts on why retention is the one metric that rules them all, why churn is the silent killer, and what metrics you should be tracking. Churn FM is sponsored by Vitally, the all-in-one Customer Success Platform.

Brian Balfour is the founder and CEO of Reforge, previously VP of Growth at HubSpot. Today on <a href="https://www.churn.fm" rel="noopener noreferrer">CHURN.FM</a> we discussed his thoughts on why retention is the one metric that rules them all, why churn is the silent killer, and what metrics you should be tracking.Churn FM is sponsored by <a href="https://try.vitally.io/churnfm-newsletter-airpods/?utm_source=paid_affiliate&amp;utm_medium=podcast&amp;utm_campaign=churnfm_podcast" rel="noopener noreferrer">Vitally</a>, the all-in-one Customer Success Platform.

EP1 | Brian Balfour (Reforge) - Churn is the silent killer

CHURN FM is the podcast for subscription economy pros. Every Wednesday we hear how the world’s fastest growing companies are tackling churn and using retention &amp; engagement to fuel their growth.

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CHURN FM is the podcast for subscription economy pros. Every Wednesday we hear how the world’s fastest growing companies are tackling churn and using retention & engagement to fuel their growth.

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EP1 | Brian Balfour (Reforge) - Churn is the silent killer

EP1 | Brian Balfour (Reforge) - Churn is the silent killer

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