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EP1 | Brian Balfour (Reforge) - Churn is the silent killer
Brian Balfour is the founder and CEO of Reforge, previously VP of Growth at HubSpot. Today on CHURN.FM we discussed his thoughts on why retention is the one metric that rules them all, why churn is the silent killer, and what metrics you should be tracking.
Churn FM is sponsored by Vitally, the all-in-one Customer Success Platform.
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By Andrew Michael
5
3131 ratings
Brian Balfour is the founder and CEO of Reforge, previously VP of Growth at HubSpot. Today on CHURN.FM we discussed his thoughts on why retention is the one metric that rules them all, why churn is the silent killer, and what metrics you should be tracking.
Churn FM is sponsored by Vitally, the all-in-one Customer Success Platform.
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