Dan Gingiss is an international keynote speaker and coach who believes that a remarkable customer experience is your best sales and marketing strategy. His 20-year professional career included leadership positions at McDonald’s, Discover and Humana.

Dan is the author of two books, The Experience Maker and Winning at Social Customer Care, and is the host of two shows, the Experience This! podcast and The Experience Maker LinkedIn live show.

In This Episode:

• From corporate marketer to customer experience expert
• The importance of listening, patience and empathy in customer service
• The shift from companies to “brands”
• The brand is the reputation of the company
• Customer experience as a competitive advantage
• Being responsive to the customer on whatever channel they engage with you on
• Making the customer feel “seen”
• Opportunities to personalize the customer experience
• Voice of the customer and actions of the customer
• Taking ownership of going bald