FeaturingJ.R. Sloan, CIO, State of ArizonaConnect w/ J.R.: LinkedIn Sponsor: The TechTables Live Podcast TourJoin us for these small, intimate live podcast conversations across the U.S.July 22nd in Raleigh, North CarolinaSeptember 23rd in Sacramento, CaliforniaOctober 14th in Tallahassee, FloridaQuestions:Today’s podcast is titled “How to Find and Identify Great Leaders” - the episode premise came from me listening back to Gary Brantley’s podcast episode where he mentioned that he spends 90% of his time with people.Now JR - You’re serving as State CIO and President of StateRAMP (hint hint Nancy Rainosek). I won’t rehash the work you’re doing with Arizona or StateRAMP those episodes are on TechTables, but I met a gal by the name of Cheryl Bachelder, the fmr. CEO of Popeyes, current Board Chair for Chick-fil-A and U.S. Foods, and author of the great book, **Dare to Serve: How to Drive Superior Results by Serving Others.**         She also wrote a great article titled "The CEO of Popeyes on Treating Franchisees as the Most Important Customers.”I love this because there’s over 120 state agencies that your team at the State of Arizona Enterprise Technology (ASET) serves - very similar to the franchisee model.How do you treat the agencies as your most important customers throughout the great state of Arizona?And as a follow up - how do you measure that success? What’s your measure look like? I’m sure it's a mix of quantitative and qualitative data, but I would love to hear your thoughts.         The CEO of Popeyes on Treating Franchisees as the Most Important CustomersJR you’re clearly passionate about your work. I love that.How do you not lose site of the passion - and keep the human-centric approach with your team - amongst all the tech talk in AZ and with StateRAMP?I want to open up any questions to the audience for J.R. Please keep in mind that if the question is too specific, it probably won’t pass comm/pr media approval.         Thanks again to JR Sloan for coming on TechTables - and the very first Suite Talk Series in 2022.----------------------Want to dive deeper? Check out my episode on TechTables - https://www.techtables.com/And if you're a CIO or technology leader interested in coming on TechTables, shoot me an email at [email protected] you for supporting Levity Media LLC ❤️, a small business growing private and public sector technology communities through fun and engaging conversations with top technology leaders. Learn more about Joe Toste (me) at https://www.techtables.com/about/See what episodes I'm creating at https://www.techtables.com/ This is a public episode. If you’d like to discuss this with other subscribers or get access to bonus episodes, visit techtables.substack.com/subscribe