SMBs were among the worst-hit enterprises during the pandemic. After experiencing sudden and significant changes in consumer behavior and disruptions in day-to-day operations, SMBs recognize the need to build resilience and have the agility to adapt to change by transforming business models.

According to IDC however, While COVID did impact SMBs, many remain optimistic and expect a ‘return to normal’ before the end of 2023. This will require growth in revenue/sales, improved customer demand, and improved supply chain/inventory capabilities – benefits they can unlock with the cloud.