The conversation explores the significant impact of finance decisions on customer experience and emphasizes the importance of integrating finance and CX. It presents case studies, a framework for integration, and highlights the future of customer experience and finance.Takeaways<ul><li>Finance decisions impact customer experience</li><li>Finance and CX integration is crucial</li></ul>

The conversation explores the significant impact of finance decisions on customer experience and emphasizes the importance of integrating finance and CX. It presents case studies, a framework for integration, and highlights the future of customer experience and finance. TakeawaysFinance decisions impact customer experienceFinance and CX integration is crucial

EP12 - Finance & CX

Customer-driven strategy is core for all businesses but it seems we have forgotten that in the age of investor interests. This podcast is for us to bring us closer to customer/user experiences that engage, delight and make their lives easier and what does it take to operationalize such a strategy. Profits will follow.#cx #customerexperience #servicedesign #customerengagement #strategy #userexperience #digitaltransformation #businessexcellence #ai #designAbout the Author:I am a Customer Experience Strategist and author of the upcoming book on CX Strategy. I help organizations turn user experience into their primary engine for growth. Follow me for more insights on the intersection of design and business strategy.Connect with me on <a rel="noopener noreferrer nofollow" href="https://www.linkedin.com/in/hiteshbagai/" target="_blank">LinkedIn</a>Ideas, Comments and Suggestions on hitesh.bagai@gmail.com

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Customer-driven strategy is core for all businesses but it seems we have forgotten that in the age of investor interests. This podcast is for us to bring us closer to customer/user experiences that engage, delight and make their lives easier and what does it take to operationalize such a strategy. Profits will follow. #cx #customerexperience #servicedesign #customerengagement #strategy #userexperience #digitaltransformation #businessexcellence #ai #design About the Author: I am a Customer Experience Strategist and author of the upcoming book on CX Strategy. I help organizations turn user experience into their primary engine for growth. Follow me for more insights on the intersection of design and business strategy. Connect with me on LinkedIn Ideas, Comments and Suggestions on hitesh.bagai@gmail.com

Customer-driven strategy is core for all businesses but it seems we have forgotten that in the age of investor interests. This podcast is for us to bring us closer to customer/user experiences that engage, delight and make their lives easier and what does it take to operationalize such a strategy. Profits will follow.#cx #customerexperience #servicedesign #customerengagement #strategy #userexperience #digitaltransformation #businessexcellence #ai #designAbout the Author:I am a Customer Experience Strategist and author of the upcoming book on CX Strategy. I help organizations turn user experience into their primary engine for growth. Follow me for more insights on the intersection of design and business strategy.Connect with me on <a href="https://www.linkedin.com/in/hiteshbagai/" rel="noopener noreferrer">LinkedIn</a>Ideas, Comments and Suggestions on hitesh.bagai@gmail.com

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EP12 - Finance & CX

EP12 - Finance & CX