Learn about the state of customer experience in 2021, the answers to all of your baking questions, and what we love – and can't stand – about hiring contractors.

Bite-Sized Delight From the Episode: • Catch Up with Your Customers - most customers are using multiple messaging platforms, but most brands are lagging behind, creating a negative customer experience. • Help is a Phone Call Away - King Arthur Baking Company's customer hotline can help with all your baking needs - even if you're NOT using their flour in the recipe. • Measure Twice, Cut Once - Building contractors offer a host of behaviors to model - or avoid - when it comes to creating remarkable customer experiences.

Are You Looking for Things We Referenced? • The Definitive Guide to CX 2021 - by Conversocial • Bakers Hotline - King Arthur Baking Company • Solvvy - The Next-Gen Chatbot

Find a full transcript of the show at: http://ExperienceThisShow.com. See you next week!