Join us today as we go deep with Five9 AI Subject Matter Expert Michael Roche and talk: The Gen AI Revolution Expanding Customer & Agent Experience! Michael shares some great experiences over the years and his long depth in AI, starting 15+ years ago. He sheds some great light on the struggles the agents in the call center are experiencing and how we flush those out. Also we talk about the end customers and what their struggles are that we're trying to solve with Generative AI and other toolsets. Don't miss this as we go deep into tech, but most importantly, talk about hot issues the customers and agents are facing alongside where these tools all fit in.