Today's episode is a little all over the place. But surely you've come to expect that from us by now. Alice is apparently still concussed from the brawl she had at the shops last episode and she won't let you forget it throughout the show.

We discuss the ways customer management has evolved from a brand perspective and if this evolution has anything to do with the level of service we expect today. Alice plugs the social enterprise she has founded, Brush It On, and Adam gives the world's worst outro...