Gabrielle first meet Matthew Ricker over 12 years ago when she was running a storytelling training workshop at nab. During the workshop, Matt shared a story about his Nana. His story stayed with her all these years and she has shared it many times in her subsequent workshops.

Matt joined Bank First in 2018 as Chief Customer Officer where he leads the Lending, Insurance, Financial Planning, Branches and the Member Contact Centre teams. With over 27 years’ experience at National Australia Bank, Matt has a strong understanding of financial services.

Gabrielle was delighted to interview Matt for her authentic leadership podcast series. The story about his Nana and the reputation of the finance industry was relevant 12 years ago and unfortunately, even more relevant today. Have a listen to their conversation. You might agree that it is finance industry leaders like Matt that will be able to make our Nanas' proud again.