Training strategy and data-driven reporting must operate as an integrated system in effective change management. Training cannot be generic — it needs clear ownership, structure and alignment to impact. We define accountability carefully, with Learning & Development leading process training and software suppliers delivering technical capability.

The approach is tailored based on impact assessments, user personas and rollout timelines, ensuring clarity and execution discipline.

However, training alone does not confirm adoption. Data-driven reporting validates progress by measuring both perception through surveys and behaviour through attendance metrics and system usage data.

This feedback loop is critical. It ensures change is not simply communicated or trained, but embedded into daily operations and sustained through measurable behavioural outcomes.