Join us today as we dive further into the customer experience with The Pulse of CX: The Real-Time Insights that Matter! With Michael Quince of NICE. Michael and I dive into what's currently evolving in the CX landscape on the customer side. Michael gives us some interesting tips as the buyers have changed, the pro tips for focusing on multiple contacts within a cx prospect. He also dives into some key lessons learned early on in his Sales career, how NICE differentiates, and most importantly, what it seems like all the customers are still struggling with. You might even find some Kmart references here!