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Ep.162 The Relationship Manager's 5 Keys to Building Unbreakable Partnerships with Brad Oswald, Customer Success Manager at FL[DS]
Welcome to our TechTables' Team Spotlight Series, where we spotlight innovative teams and unpack the human stories behind their digital transformations. This limited 5-part series was live from Tallahassee at the Florida Digital Service earlier this year (2023). This is Part 2 of 5.
š¬ Subscribe to the newsletter
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Brad Oswald is the customer success manager at Florida Digital Service. In this episode, Brad unpacks why he pivoted careers to serve partners with a āget out of the officeā approach centered on empathetic listening, disciplined systems, and relationship building over simplistic adoption metrics.
Connect with Brad: https://www.linkedin.com/in/brad-oswald-9380b493/
In this episode, youāll learn:
01:52 - From Chasing Commissions to Pursuing Purpose: Why Brad Shifted Careers
03:22 - The Startup Pitch that Convinced Brad to Join the Mission
04:52 - What to Look For When Hiring a Relationship-Focused Role
06:31 - Walking the Tightrope of Assertive Empathy with Partners
08:36 - Why Leading With Empathy is a Game-Changer
10:10 - Ditching Sales Quotas: How to Scorecard Lasting Partner Success
14:11 - What Jocko Willink Taught Brad About Unlocking Potential
16:14 - The Moment Our Perspective Fundamentally Shifted: Getting Out of the Office
āļø Leave a Review
If you enjoy listening to the podcast, ā please leave a 5-star review on Apple Podcastsā and let us know who you want to see next on the podcast in your review. Thanks!
You can also Tweet us on ā @thejoetosteā and tell us what lessons you learned from the episode so we can thank you personally for tuning in šš
š Connect with TechTables
LinkedIn TechTables ā ā ā https://www.linkedin.com/company/techtables/
LinkedIn - Connect with Joe! ā ā ā https://www.linkedin.com/in/jtoste/
Twitter https://twitter.com/thejoetoste
Follow us on Instagram! https://www.instagram.com/techtablespodcast/
Website ā https://www.techtables.com/
This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit techtables.substack.com
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By Joe Toste
5
2525 ratings
Welcome to our TechTables' Team Spotlight Series, where we spotlight innovative teams and unpack the human stories behind their digital transformations. This limited 5-part series was live from Tallahassee at the Florida Digital Service earlier this year (2023). This is Part 2 of 5.
š¬ Subscribe to the newsletter
---
Brad Oswald is the customer success manager at Florida Digital Service. In this episode, Brad unpacks why he pivoted careers to serve partners with a āget out of the officeā approach centered on empathetic listening, disciplined systems, and relationship building over simplistic adoption metrics.
Connect with Brad: https://www.linkedin.com/in/brad-oswald-9380b493/
In this episode, youāll learn:
01:52 - From Chasing Commissions to Pursuing Purpose: Why Brad Shifted Careers
03:22 - The Startup Pitch that Convinced Brad to Join the Mission
04:52 - What to Look For When Hiring a Relationship-Focused Role
06:31 - Walking the Tightrope of Assertive Empathy with Partners
08:36 - Why Leading With Empathy is a Game-Changer
10:10 - Ditching Sales Quotas: How to Scorecard Lasting Partner Success
14:11 - What Jocko Willink Taught Brad About Unlocking Potential
16:14 - The Moment Our Perspective Fundamentally Shifted: Getting Out of the Office
āļø Leave a Review
If you enjoy listening to the podcast, ā please leave a 5-star review on Apple Podcastsā and let us know who you want to see next on the podcast in your review. Thanks!
You can also Tweet us on ā @thejoetosteā and tell us what lessons you learned from the episode so we can thank you personally for tuning in šš
š Connect with TechTables
LinkedIn TechTables ā ā ā https://www.linkedin.com/company/techtables/
LinkedIn - Connect with Joe! ā ā ā https://www.linkedin.com/in/jtoste/
Twitter https://twitter.com/thejoetoste
Follow us on Instagram! https://www.instagram.com/techtablespodcast/
Website ā https://www.techtables.com/
This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit techtables.substack.com
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Dateline NBC
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