AWS for Software Companies Podcast

Ep163: Operationalizing the AI-powered SOC - What it Takes to Make AI Work


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Arctic Wolf's Dean Teffer reveals how they transformed security operations by processing one trillion daily alerts with AI, and shares hard-won lessons from operationalizing AI in production SOC environments

Topics Include:

  • Arctic Wolf processes one trillion security alerts daily across 10,000 global customers
  • Security operations remained stubbornly human-mediated due to constantly evolving threats and infrastructure complexity
  • Dean explains why platformizing data creates a virtuous cycle enabling AI automation
  • Traditional ML models couldn't handle SOC's situational complexity, leading to LLM adoption
  • Arctic Wolf's unique advantage: direct access to 1000+ SOC analysts for continuous feedback
  • AWS partnership began with governance concerns about data privacy and model training
  • "Centaur Chess" approach: AI-human teams consistently outperform either alone in cybersecurity
  • Three-generation AI evolution: from personal use to prompt engineering to expert-tuned models
  • Three-day AWS hackathon achieved breakthroughs that would've taken months independently
  • SOC analysts actively shaped AI responses through iterative feedback during live operations
  • Observability proved critical: tracking performance, quality metrics, and response times for continuous improvement
  • Measurable impact achieved: automated alert orientation dramatically increased analyst efficiency and response quality


Participants:

  • Dean Teffer - VP of AI/ML, Arctic Wolf
  • Aswin Vasudevan - Senior ISV Solution Architect, Amazon Web Services


See how Amazon Web Services gives you the freedom to migrate, innovate, and scale your software company at https://aws.amazon.com/isv/

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