In this episode, Aprill Allen- a Knowledge Management Consultant & General Partner of Tractor Ventures, and Damian Reed- Customer Success & Support Manager at Teamgage share their experience building and applying knowledge management in support. Both having experience in enterprise organisations as well as startups, the Aussie duo compare and contrast knowledge management in small and large organisations, and share lessons learned from both perspectives. Tune in for actionable advice to benefit employee engagement, customer satisfaction, ticket volume and much more. Enjoy!