AWS for Software Companies Podcast

Ep171: Responsible Business Innovation with Generative AI


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Three enterprise AI leaders from Archer, Demandbase, and Highspot reveal how top companies are implementing AI responsibly while navigating data privacy, bias prevention, and regulatory compliance challenges.

Topics Include:

  • AWS Security GM Brian Shadpour hosts three AI leaders discussing responsible enterprise deployment
  • Demandbase's Umberto Milletti explains tenant-based models ensuring first-party customer data remains confidential
  • Highspot's Oliver Sharp uses behavior-specific feedback frameworks to eliminate bias in sales assessments
  • Real-time AI evaluation proves challenging when assessing dynamic sales conversations and customer interactions
  • Companies create "second-party data" networks where customers opt-in to share insights collectively
  • Open-source models gain traction but require significant expertise for enterprise-grade implementation
  • EU AI Act mandates human oversight, reshaping how companies design AI systems globally
  • Archer's Kayvan Alikhani extends identity management principles from web applications to AI agents
  • Unattended AI agents performing tasks autonomously create new security and accountability challenges
  • Human-in-the-loop oversight remains essential, especially for high-stakes decisions affecting customers
  • Future challenge: Determining when AI accuracy justifies removing costly human oversight
  • Enterprise data hygiene becomes critical as AI systems need clean, reviewed internal data


Participants:

  • Kayvan Alikhani - Global Head of Engineering- Emerging Solutions, Archer Integrated Risk Management
  • Umberto Milletti - Chief R&D Officer, Demandbase
  • Oliver Sharp - Co-Founder & Chief AI Officer, Highspot
  • Brian Shadpour - General Manager, Security, Amazon Web Services


See how Amazon Web Services gives you the freedom to migrate, innovate, and scale your software company at https://aws.amazon.com/isv/

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