AWS for Software Companies Podcast

Ep174: How Voice AI Is Transforming Industries with Deepgram


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CEO Scott Stephenson explains how Deepgram's voice AI technology powers everything from pharmacies to drive-thru ordering and why, after so many years, Voice AI is now ready for prime time.

Topics Include:

  • Scott Stephenson introduces Deepgram as an audio AI company building speech products
  • Major brands like CVS and Anthropic use Deepgram to power voice agents
  • CVS handles prescription status calls where 25-40% ask if prescriptions are ready
  • Voice technology now accurately understands diverse accents and speech patterns from callers
  • Automated systems free pharmacists to focus on their actual jobs instead
  • Jack in the Box uses Deepgram for drive-thru ordering with natural conversations
  • Previous McDonald's and Wendy's failures happened because the technology wasn't ready yet
  • Voice AI can handle any task with text input like CRM notes
  • Healthcare companies adopted voice AI faster than expected despite compliance hurdles
  • Staffing shortages drove hospitals to push through HIPAA and regulatory red tape
  • First misconception: AI will never match human performance in customer interactions
  • Second misconception: one product should solve all voice-related business problems
  • Companies must strategically decide what to build, partner on, or buy
  • Deepgram's research team controls speech speed and outputs conversational data like timestamps
  • Adoption will feel slow initially but suddenly be everywhere within three years


Participants:

  • Scott Stephenson – Co-Founder & CEO, Deepgram


See how Amazon Web Services gives you the freedom to migrate, innovate, and scale your software company at https://aws.amazon.com/isv/

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