Straight from re:Invent 2025, technology leaders from C3 AI, nCino, New Relic and Vercel reveal learnings, best practices and predictions for the future of Agentic AI.

Topics Include:

• Four technology executives introduce their companies' AI innovations in fintech, cloud, enterprise software, and observability.
• Vercel built agents for code reviews, infrastructure optimization, and across finance, sales, and support functions.
• C3.ai deploys enterprise AI applications from scratch to production in six months for Fortune 500s.
• New Relic provides observability for AI systems and built agents that resolve infrastructure issues in real-time.
• Vercel's agents improve code quality by incorporating security and framework best practices into AI-generated output.
• C3.ai partnered with Department of Defense to autonomously produce mission-critical intelligence assessment reports from data.
• Industry shifted from copilots everywhere to agents that actually own outcomes and land the plane.
• New Relic moved beyond natural language translation to agents that execute actions and resolve issues autonomously.
• Panel debates whether Model Context Protocol or broader ecosystem approaches better enable agent interoperability and communication.
• Autonomy requires accountability: agent decisions must be explainable with traceable steps and replay capabilities built-in.
• Governance and security should be prerequisites for acceleration, not impediments—a critical mental model shift needed.
• Many enterprises struggle with process bottlenecks preventing them from harnessing high-quality agents despite having technology.
• Financial services must carefully balance where human discretion remains essential versus where agent autonomy justified.
• Will Jung envisions deeply continuous context enabling banks to deliver truly personalized insights without appearing creepy.
• Suraj Krishnan predicts agents will own outcomes by 2026, coordinating tools and other agents to achieve goals.

Participants:

• Panelist: Merel Witteveen, SVP of Operations, C3.ai
• Panelist: Will Jung, Chief Technology Officer, nCino
• Panelist: Suraj Krishnan, GVP of Engineering, New Relic
• Panelist: Aparna Sinha, Senior Vice President, Product, Vercel
• Moderator: Olawale Oladehin, Managing Director, NAMER Technology Segments (Enterprise, ISV, DNB, and Model Providers), Amazon Web Services

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