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If your veterinary practice feels stuck, whether it’s missed charges, team tension, or constant frustration, it might not be the people… it might be the system.

In this episode, we break down one of the most common (and costly) mistakes practice owners make: misdiagnosing problems. Are you dealing with a “difficult” team member, or is your system setting them up to fail? Using the powerful Gapology Framework, we walk through how to identify where breakdowns are actually happening and what to do about them.

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Timestamps
00:00 Intro
03:10 Identifying the Problem: People or Systems?
03:57 Pitfalls of Misdiagnosis
04:24 The "Gapology" Framework
05:29 Practical Example of Missing Charges
07:25 When Leadership is the Problem
09:23 Five Questions Before Labeling Someone "Difficult"
11:11 How Can You Tell If the System is the Problem?
16:33 Outro