On this weeks episode, we discuss what it means to have a Chat-bot for a business. We look at the pros and cons of implementing automated assistants and what this implies for the future of customer service. 

We highlight the possibilities in opening up technology using Chat-bots and what impact they have for the way any organization whether large or small does business.

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We are joined by Asikana Network Director, Regina Mtonga and Zazu Software Engineer, Wilfred Mulenga. 

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