“You can’t X-ray anxiety, that’s what makes psych claims so complex.”

Psychological injury claims are the fastest-growing and most misunderstood part of workers compensation. They now make up over 10% of all work injury claims, and they’re costing 38% of the entire scheme.

In episode 02 of Behind the Claims, Stephen sits down with Abbie (Rehabilitation Division Head) and David (Sales Relationship Lead) from AusRehab to unpack why psych claims take so long, what’s broken in the system, and what real recovery actually looks like.

🎧 You’ll hear:

➡️ Why psych claims have doubled in the last six years

➡️ How psychological damage is overlooked on the Certificate of Capacity

➡️ Why early intervention and small goals (“collecting mail twice a week”) matter more than timeframes

➡️ What employers can do right now to reduce psych injuries and support staff

➡️ The remarkable story of a worker who went from PTSD to a new $130k career

Whether you’re an employer, case manager, or an injured worker, this episode gives an honest, human look at what really happens behind the claims.

⏱️ Timestamps

00:00 - Welcome to Behind the Claims

02:00 - What Makes Psychological Claims So Complex

04:00 - Why Recovery Takes Longer for Psych Injuries

07:00 - The Trouble with Diagnosis & Medication

10:00 - Bullying, PTSD & Common Psych Claim Types

13:00 - Is the Certificate of Capacity Broken?

16:30 - Real Case: From Trauma to Starting Over

20:00 - What Good Rehab Looks Like

23:00 - Person-Centred Care in Action

26:00 - How We Can Improve the System

Get our free Ergonomic & Manual Handling Poster here - bit.ly/46qHOs0

Dealing with workplace injuries? Contact us today to see how we can help - https://www.ausrehab.com/contact/

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