Have you ever invested in training, only to realise that nothing really changed afterwards?

The workshop was engaging.
 The framework made sense.
 But weeks later, the same behaviours show up.
 The same tensions remain.
 And the culture feels unchanged.

In this follow-up episode of Clarity is Power, Ruth Saw is joined again by Captain Shan to explore why training alone rarely leads to real transformation and what actually shifts how teams think, behave, and work together.

Building on Episode 19, this conversation goes deeper into the gap between knowing and doing. Captain Shan shares real observations from the field, including how leaders unknowingly reinforce old patterns, why teams default to silence or compliance, and what happens when difficult conversations are avoided for too long.

One powerful story revisits a team culture that had remained toxic for over a year and how a carefully facilitated two-hour conversation became the turning point. Not through authority or confrontation, but through clarity, structure, and psychological safety.

Together, Ruth and Captain Shan unpack why transformation does not begin with answers or more training, but with the quality of conversations leaders are willing to hold. They also reflect on what leaders can do before problems escalate by noticing behaviours early and shifting from control to facilitation.

This episode is especially relevant for leaders, facilitators, and HR professionals who want culture change that actually lasts, not just training that looks good on paper.

💡 In this episode, you’ll learn:

• Why training alone rarely creates lasting behaviour change
• The difference between surface compliance and real transformation
• How silence and avoidance quietly shape team culture
• What leaders often miss when teams appear fine
• Practical ways to create safer, more honest conversations at work

✨ A reflection to consider:

Where are conversations being avoided in your team, and what might that be costing you?

🎧 If you are a leader who wants more than good intentions and temporary fixes, this episode offers grounded insights into how real transformation begins.
Stay till the end for Captain Shan’s reflections on what leaders can do today to foster healthier conversations and stronger collaboration.

Connect with Captain Dr Shan Moorthi
Business: teamcoach.com.my
LinkedIn: linkedin.com/in/captainshan
Email: [email protected]

About Ruth
Ruth Saw is a leadership and communication coach, Gallup Certified Strengths Coach, Accredited Soundwave Practitioner, and author of five bestselling books on clarity, purpose, and faith.

Connect with Ruth Saw
Linkedin: Ruth Saw
Check out the International Bestselling Book: Clarity is Power

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