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Ep.21 - More Than a Showroom: The Heart of Hospitality Sales in Chicago
In Episode 21 of Let’s Set Your Table, host John D. and co-host Nick D. are joined by fellow HGI team members and Chicago representatives Kerry O’Connor and Jen Katta.
Together, they share behind-the-scenes stories from the Hode Group's dynamic showroom in the heart of Fulton Market. From the importance of teamwork and relationship-building to the hands-on approach of product testing, the team reflects on how they create a warm, client-focused environment that truly sets them apart.
Tune in to hear success stories, industry insights, and how the Hode Group delivers a one-stop-shop experience that brings lasting value to every customer interaction.
Takeaways
The Hode Group showroom is a hidden gem in Chicago.
Teamwork and collaboration are essential for success.
Customer service is a top priority in the hospitality industry.
Building relationships with clients leads to long-term partnerships.
The HGI showroom offers a one-stop shop for all restaurant needs.
The Hode Group represents over 30 different product lines.
Product testing is crucial for customer satisfaction.
The HGI team is passionate about what they do.
Positive experiences lead to repeat business.
Chapters
00:00 – Introduction & Guest Welcome
01:45 – Inside the Fulton Market Showroom
03:30 – Representing Top Manufacturers
05:15 – Personal Journeys to the Hode Group
08:00 – Leadership, Culture & Family Ties
10:30 – Customer Service & Relationship Building
13:15 – What Sets the Hode Group Apart
15:00 – The One-Stop-Shop Experience
17:00 – Real Success Stories from the Showroom
19:00 – Product Testing & Turnkey Solutions
20:30 – Final Thoughts & How to Visit
Links
- Explore our innovative, industry leading lineup of manufacturers we rep at: hodegroup.com
- Visit the Hode Group Chicago Showroom: hodegroupshowroom.com
- Listen to Let’s Set Your Table on Apple Podcasts
View all episodes
By The Hode Group, Inc.In Episode 21 of Let’s Set Your Table, host John D. and co-host Nick D. are joined by fellow HGI team members and Chicago representatives Kerry O’Connor and Jen Katta.
Together, they share behind-the-scenes stories from the Hode Group's dynamic showroom in the heart of Fulton Market. From the importance of teamwork and relationship-building to the hands-on approach of product testing, the team reflects on how they create a warm, client-focused environment that truly sets them apart.
Tune in to hear success stories, industry insights, and how the Hode Group delivers a one-stop-shop experience that brings lasting value to every customer interaction.
Takeaways
The Hode Group showroom is a hidden gem in Chicago.
Teamwork and collaboration are essential for success.
Customer service is a top priority in the hospitality industry.
Building relationships with clients leads to long-term partnerships.
The HGI showroom offers a one-stop shop for all restaurant needs.
The Hode Group represents over 30 different product lines.
Product testing is crucial for customer satisfaction.
The HGI team is passionate about what they do.
Positive experiences lead to repeat business.
Chapters
00:00 – Introduction & Guest Welcome
01:45 – Inside the Fulton Market Showroom
03:30 – Representing Top Manufacturers
05:15 – Personal Journeys to the Hode Group
08:00 – Leadership, Culture & Family Ties
10:30 – Customer Service & Relationship Building
13:15 – What Sets the Hode Group Apart
15:00 – The One-Stop-Shop Experience
17:00 – Real Success Stories from the Showroom
19:00 – Product Testing & Turnkey Solutions
20:30 – Final Thoughts & How to Visit
Links
- Explore our innovative, industry leading lineup of manufacturers we rep at: hodegroup.com
- Visit the Hode Group Chicago Showroom: hodegroupshowroom.com
- Listen to Let’s Set Your Table on Apple Podcasts