“Gary Vaynerchuk has seen the future of marketing. The Thank You Economy shows how it's built on both the time-honored techniques of listening to and appreciating customers and newer services like Twitter that allow you to engage directly with customers at unprecedented scale and speed. The book, like Gary, is also a lot of fun and full of passion.” —Dick Costolo, former CEO, Twitter

I accept that Gary Vaynerchuk (aka Gary Vee) is not everyone's cup of tea. However, this is a very good book. This reading comes from the chapter "How Everything has Changed Except Human Nature"

Buy the book from your local bookshop or at https://www.amazon.co.uk/Thank-You-Economy-Gary-Vaynerchuk